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Privacy Policy

Last updated: August 18, 2025

1. Overview

This Privacy Policy explains how Joisk (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our platform at https://joisk.com.

2. Information We Collect
  • Account Information: Email address, username, password (encrypted), and other details provided during registration.
  • Subscription Information: Plan type, status, pricing tier, billing dates, and trial details.
  • Payment Information: We do not store your full credit card details. Payments are processed securely by Stripe. We may store metadata such as subscription status or billing timestamps.
  • Technical Data: IP address, device type, browser, and login timestamps for security purposes.
3. How We Use Your Information
  • To create and manage your user account
  • To provide access to streaming content and features
  • To process payments and manage subscriptions via Stripe
  • To improve platform performance and security
  • To contact you for service-related announcements (e.g., billing, login, or policy changes)
4. Cookies

Joisk uses only essential cookies to maintain login sessions and user security. We do not use advertising, tracking, or third-party analytics cookies. You can learn more in our Cookie Policy.

5. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes.

However, we share necessary data with:

  • Stripe: For secure payment processing
  • Cloud service providers: For hosting and storage (e.g., Google Cloud)
  • Legal or regulatory bodies: If required by law or to enforce our terms
6. Data Retention

We retain your account and subscription data for as long as your account is active. If you delete your account, we may retain certain data as required by law or for legitimate administrative purposes (e.g., payment records).

7. Your Rights

If you are located in the EU, UK, or Canada, you have the right to:

  • Access a copy of the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw your consent (where applicable)
  • Request a copy of your data for portability

To exercise these rights, please contact us via email.

8. Security Measures

We use encryption, secure session handling, and access restrictions to protect your data. However, no system is 100% secure, and you should use strong, unique passwords to help protect your account.

9. International Users

Joisk is based in Canada but may be accessed internationally. By using the platform, you consent to the transfer and processing of your data in Canada and any other countries where we operate our infrastructure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be announced via email or on the platform. Continued use of Joisk after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this policy or your personal data, please contact us: