Refund Policy

Digital products, paid content, in-app items, and credits are delivered or usable immediately, so all sales are final and non-refundable once purchased, except as described below or where a non-waivable law in your jurisdiction gives you a refund right. Credits have no cash value and are not redeemable for money.

At our discretion, we may issue a refund or credit — for example if:

• a digital item is materially not as described, or is faulty and can't be made to work;
• you were charged in error, or charged more than once for the same purchase;
• you were charged for a subscription renewal you reasonably tried to cancel; or
• a refund is required by applicable law.

Approving a refund in one case doesn't obligate us to do so in another. A refunded or charged-back item loses its access and any associated credits or entitlements.

Paid plans renew automatically (monthly or annually, as you chose) until you cancel. You can cancel anytime from your account; your plan and any included benefits continue through the end of the current billing period, and we don't provide prorated refunds for partial periods except where required by law. Cancelling stops future renewals — it does not refund the current period.

For digital items sold by other creators through Joisk, Joisk Studios Inc. is the merchant of record and this policy applies. A refund we grant may be recovered from the creator's proceeds. Where a creator offers their own additional guarantee, that's between you and the creator.

Physical-product listings link out to a creator's own external store. Joisk does not process payment, ship, or handle returns for physical products, and refunds, returns, and disputes for physical products are solely the seller's responsibility, under the seller's own policies.

Contact us through our contact page or at billing@joisk.comwith your account email and the order or charge details, ideally within 14 days of the charge. We'll review and respond. Please contact us before filing a chargeback so we can help — a chargeback or dispute results in loss of access to the item.

Questions about a charge or refund? Email billing@joisk.com or use our contact page.

Joisk Studios Inc. · Ontario, Canada